Archive for June, 2007

It covers the art of customer service, a subject that is near and dear to my heart. 1. Start at the top. The CEO’s attitude towards customer service is the primary determinant of the quality of service that a company delivers. If the CEO thinks that customers are a pain in the ass who always […]


These days, many web workers are upgrading to more powerful handheld mobile devices — PDA, smartphone, Internet tablet, ultra-mobile PC — and they never seem to stop fiddling with them. From checking email to reading RSS feeds to doing IM or Twitter, the mobile worker is always connected. But not always productive. Despite the popular […]


LinkedIn, is becoming a legitimate business tool & a web worker’s best professional friend. And although it’s just one of many such networks, LinkedIn, is in short a network for business opportunities. On LinkedIn, people don’t chat about music or what they did on Saturday night, but instead focus on opportunities and how the network can […]


A blog is a social device – a way for people to share an exchange of ideas and facilitate discussion. At least that’s what I thought until recently, when I was trying to promote an article. I was shocked at the number of blogs that provide exactly zero methods of contacting the owner. None! No […]